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// internal it · devices, directory & service desk
Looked after the people who build the product
Beyond the platform, I've been the point person for IT. I've overseen the hardware and IT estate, looked after the Google Workspace directory, and run the MDM that provisions the Mac estate and enforces central policies for InfoSec and regulatory compliance. I set up and have maintained an IT service desk so employees' requests were handled properly, with work assigned across the team as needed.
- Employees had one place to raise IT requests, and each one was tracked and assigned.
- Every Mac was set up the same way and held to the same security policies.
- Device policies supported the ISO 27001 and GDPR work in compliance.md.
Every Mac
provisioned and secured through MDM
// an IT request, end to end
request raisedservice deskassigned across the teamresolved